If we want to be adaptive, then we need to create a culture where people feel empowered, managers get rid of the impediments that hold their teams from their tasks, and that teams relish in thier success in doing things together.

" But if I‘m building something that nobody wants, why would I be proud that I did it on time an on budget? "

— Eric Reis

Why are Agile Service Delivery so much more effective at driving results? Because they focus on the desired outcome.

Electric Utilities

When customers only have a positive experience in one department

Customer Satisfaction

When the entire experience is fulfilling

Customer Satisfaction

Fulfilling experience exchanged with others

Positive Experience Gone Viral

Source – McKinsey

" Some neat touches on persona (stakeholder) analysis, user stories, storyboarding and decomp within agile. Another key take-away – agile is a mindset. Environmental factors are an inescapable influence on projects and aligning stakeholder mindsets is key for getting adaptive models to work. "

— Michael Angelucci, Business Project Manager, Mother Parker’s Tea & Coffee Inc.,Etobicoke, ONTARIO, Canada, 11th October, 2016

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